Returns & Refund Policy

Seller identification:

The site is managed by the following person, who is responsible for publication and for the processing of personal data: Damien Riou EI.

Publisher of the Couples Costumes website, 15 rue des Halles, 75001 Paris.

Registered with the Paris Trade and Companies Register (RCS) under number 880835095

Returns and right of withdrawal:

In accordance with Article L.221-18 of the French Consumer Code, the Customer has a 14-day withdrawal period from receipt of the products in which to exercise their right of withdrawal, without having to give a reason or pay any penalty.

However, return shipping costs are the Customer’s responsibility.

Here is the returns procedure:

Exchanges and returns can be made within 14 days of receiving your order.

If you wish to exercise this right, please contact us, explaining the situation and what you would like as precisely as possible.

Here’s how the process works:

A. You want to return or exchange an item that isn’t right for you.

- Check that you are still within the 14-day window.

- Ideally, keep the tags attached: an item whose tags have been removed can no longer be resold as new, and its loss of value may be deducted from the refund.

- Ideally, return the item in its original packaging: missing or damaged packaging may count towards the loss of value deducted from the refund.

- You may try the item on just as you would in a shop; if it has been worn beyond a simple try-on or washed, its loss of value will be deducted from the refund, up to its full price.

Then contact us (product photos optional, to speed things up) via the contact form.

You will receive a returns form, which you will need to fill in and place in your parcel.

This form can also be downloaded from your customer account.

If you don’t have a printer, don’t panic: just copy out everything on the returns form and pop the sheet of paper in your parcel.

Just double-check that you haven’t forgotten anything, namely:

- Your order number.

- The names of the items being returned.

- What you would like (refund, store credit or exchange).

Then send the product back to the address shown on the returns form, no later than fourteen days after informing us of your decision; please note that return shipping is at your expense.

Finally, as soon as we receive the item, it will be inspected and, depending on your request, exchanged or refunded.

Please note that we reserve the right to refuse returns that were not notified to us within the withdrawal period. If a product has been handled beyond what is necessary to establish its nature, characteristics and proper functioning (used, worn beyond a simple try-on, washed, damaged or incomplete), we will deduct the amount of its loss of value from the refund, up to its full price.

Once the return has been received and inspected, you will receive a confirmation email stating the amount refunded.

The refund is issued no later than fourteen days after you inform us of your withdrawal, to the payment method used for the order. We may, however, defer it until we have received the goods or until you have provided proof of postage, whichever comes first: until we have one or the other, no refund is due, even if those fourteen days have passed.

Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To Damien Riou EI, 15 rue des Halles, 75001 Paris, France, contact@deguisements-couple.fr:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.

If you requested an exchange, you will also receive a confirmation email and a new tracking number.

B. You want to return a faulty item.

We do everything we can to make sure every item is of the highest possible quality and arrives in excellent condition.

Nevertheless, if there is any problem at all, we apologise in advance.

In that case, here is the procedure:

- Fill in the contact form and attach photos of the product. These should show the product in full, then its faults.

- Before cleaning or washing an item, even if it has a stain, we recommend writing to us first so that we can confirm the fault. Returning a faulty item is at our expense.

- Your request will be handled within 48 hours.

- You will have the choice of a refund, store credit or an exchange.

Your satisfaction is our number one goal.

C. Products that cannot be returned

Some products, by their nature, cannot legally be returned.

This includes products unsealed after delivery that cannot be returned for hygiene or health protection reasons.

Cancel your order here

You have 14 days from the day you receive your order to cancel, then 14 days to send the product back to us.If you cancel, the cost of returning the product is at your expense.A deduction may be made from the refund if the product has been used beyond what is needed to try it, or if it is damaged or incomplete.

Complaints:

Complaints can be made via the contact form or by post to Damien Riou EI, 15 Rue des Halles, 75001, Paris.

Please note, however, that in some cases, to get your parcels to you faster, they may be shipped as two separate consignments.

So don’t hesitate to contact us if you ordered several products and have any doubts about this.

DISPUTES:

Any dispute relating to the existence, interpretation, performance or termination of the contract between the Seller and the Customer, even where there are multiple defendants, shall, failing an amicable settlement, fall under the exclusive jurisdiction of the French courts.

However, it is also possible to use a mediator.

Here are the mediator’s details:

Website: https://www.mediateurfevad.fr/

Postal address: Médiateur de la consommation FEVAD – BP 20015 – 75362 PARIS CEDEX 8