Delivery is made by the carrier La Poste or any other carrier, to the address given by the Customer when placing the order.

The Seller undertakes to deliver the products ordered by the Customer within the specified timeframes, except in cases of force majeure or where the delay is caused by the Customer.

What are the delivery times?

To process your request, prepare your order and finally dispatch it, here are our timeframes: we need around 24 to 48 hours to dispatch it (Monday to Friday) and 6 to 11 days for delivery (Monday to Friday).

Rest assured that we do everything we can to get orders out as quickly as possible.

These timeframes do not, however, apply in cases of force majeure.

How can I check where my order is?

Once your order has been placed, you will receive a confirmation email containing your order number.

You can use this order number and your email address to track your parcel on the following page: track my order.

Please note that it can take up to 48 hours before the tracking page shows the tracking details for your order.

What is our returns and refund policy?

In accordance with Article L.221-18 of the French Consumer Code, the Customer has a withdrawal period of 14 days from receipt of the products in which to exercise their right of withdrawal, without having to give a reason or pay any penalty.

However, return shipping costs are borne by the Customer.

Here is the returns procedure:

Exchanges and returns can be made within 14 days of receiving your order.

If you wish to exercise this right, simply contact us and explain the situation and what you would like as precisely as possible.

Here is how the process works:

A. You want to return or exchange an item that isn’t right for you.

1. • Check that you are still within the 14-day period.

1. • Where possible, keep the tags attached: an item whose tags have been removed can no longer be resold as new, and its loss of value may be deducted from the refund.

1. • Where possible, return the item in its original packaging: missing or damaged packaging may be counted towards the loss of value deducted from the refund.

1. • You may try the item on as you would in a shop; if it has been worn beyond a simple try-on or washed, its loss of value will be deducted from the refund, up to its full price.

Then contact us via the contact form.

You will receive a returns form, which you will need to fill in and place in your parcel.

This form can also be downloaded from your customer account.

If you don’t have a printer, no worries: just copy out everything on the returns form by hand and pop the sheet of paper in your parcel.

That said, make sure you haven’t forgotten anything, namely:

• • The order number.

• • The names of the items being returned.

• • What you would like (refund, store credit or exchange).

Then send the product back to the address shown on the returns form, no later than fourteen days after informing us of your decision; please note that return shipping is at your expense.

Finally, as soon as we receive the item, it will be inspected and, depending on your request, exchanged or refunded.

Please note that we reserve the right to refuse returns that were not notified to us within the withdrawal period. If a product has been handled beyond what is necessary to establish its nature, characteristics and proper functioning (used, worn beyond a simple try-on, washed, damaged or incomplete), we will deduct the amount of its loss of value from the refund, which may be up to its full price.

Once the return has been received and inspected, you will receive a confirmation email stating the amount refunded.

The refund is made no later than fourteen days after you inform us of your withdrawal, to the payment method used for the order. We may, however, defer it until we have received the goods or until you have provided proof of their dispatch, whichever comes first: until we have one or the other, no refund is due, even if those fourteen days have passed.

If you requested an exchange, you will also receive a confirmation email and a new tracking number.

B. You want to return a faulty item.

We do everything we can to make sure every item is of the highest possible quality and arrives in excellent condition.

Nevertheless, if there is any problem at all, we apologise in advance.

In that case, here is the procedure:

1. • Fill in the contact form and attach photos of the product. These should show the product as a whole, then its faults.

1. • Before cleaning or washing an item, even if it has a stain, we recommend you write to us first so that we can record the fault. Returning a faulty item is at our expense.

1. • Your request will be processed within 48 hours.

1. • You will have the choice of a refund, store credit or an exchange.

Your satisfaction is our number one goal.

C. Products that cannot be returned

Some products, by their nature, cannot legally be returned.

This includes products that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.